(05 Jan 2016, 2:13 pm)Adrian wrote This is what happens when you promote something as 'no quibble' though. If you ask for your money back, they can't say no, otherwise it'd be 'quibbling'...?
It's a stupid guarantee anyway, and one full of flaws.
My original point exactly. Other operators have schemes in place to offer compensation in the form of vouchers, but don't brand it as 'no-quibble'. They wouldn't have the same problem that Arriva could potentially face.
As the shuttle bus is numbered 'X12', like the normal MAX specification service, it'd surely be worth trying to complain about the lack of a MAX-spec bus operating the service between Gateshead and Low Fell!