(05 Jan 2016, 2:39 pm)GX03 SVC wrote The shuttle bus X12 should have really been numbered as temporary route - 112. This avoids confusion to passengers, which will be wanting to go to either Durham and Newcastle, and also reinforces the fact that it isn't a Max service.
The no-quibble money back guarentee is open to misuse, and has been. Promoting misuse (as a few posts up) on a public forum is embarrassing to members and bus companies alike.
That's the problem with it. There's actually no way to misuse the guarantee, as there's no terms and conditions associated it. I stand by what I say though - it's a stupid guarantee and it's full of flaws.
Getting my money back serves no purpose to me, as I need to pay for a daily commute anyway. I'd prefer a proper and personal response from customer services, rather than a standard response and free journey voucher.
(05 Jan 2016, 3:09 pm)Davie wrote Well... Arriva Northumbia had any sense that would have done that, or something similar.
How do they not have any sense? It's a commercial decision, and I can see the logic in both arguments.
Numbering it the X12 avoids confusion from customers, who will be looking out for an X12 bus. On the other hand, I can see why they'd number it specifically as a shuttle, given that it's only travelling between Gateshead and Low Fell.