(16 Feb 2016, 5:11 pm)BusLoverMum wrote So, given that it's now a full calendar month since I made my complaint to Arriva, I figured I'd best chase them.
Got a link, via twitter, for a webchat. That loaded the second time I tried it (first time, it re-directed my to a FAQ page)
Turned out they have no record of my complaint. I asked how I could send it in directly, got given an email address and a form in .doc format. That turned out to be read only, possibly because I don't have microsoft office on my laptop.
So, I was given an acceptable format to email details in, directly, which I duly did - after taking a screenshot of the conversation.
While I was sending the email, I was logged out of the chat session. There was a field to fill in with my email address for a record of the conversation, which I filled in.
An hour on and I still haven't received that record. I'm not hopeful.
I shall give them the requisite 10 days and, if I get no joy will ask for a snail mail address.
My dad had this problem with a non existent 85, I would do what he did and consider a small claims court