(20 Feb 2016, 9:40 am)S813 FVK wrote Thats the one.
It is a shame that the company can't tell customers the outcomes of their complaints, even if it is something like 'the driver has been spoken to about the incident' without releasing any information about the driver in question. I think that may just give the customers who complain a lot the reassurance that something is being done to resolve the issues brought to their attention.
Did they tell you whether the complaint is upheld or not, out of interest? I can appreciate that they can't go into detail about what action they've taken, but they should be making it clear whether it's been upheld.