(20 Feb 2016, 3:59 pm)Adrian wrote Nah, I mean they'll have given you that excuse, despite you not even asking them to do it in the first place! I hate templates...
I'd just write back to them and ask them to confirm whether or not they're upholding your complaint? They're not breaching any particular piece of employment law by telling you that.
Ok. I'll keep an eye out for the driver and see if he changes and, if not, i'll fire another complaint off and make a point of asking.
I do have a feeling that, if i complain about the same driver over the same thing, it might come across as me having something against the driver in question and would just look for anything to criticise him about. Don't really want to come across like that.