(26 Mar 2016, 8:54 pm)Adrian wrote I commend you or any other driver that can remember every single product offering. Especially when driving something like the X12, and having to contend with Teesside and Tyneside's tickets too.
A point I've brought up previously is that there's no need to be so many ticket offerings. If the customers don't understand them, then there's little benefit to having them, and it's perhaps time for commercial to have a bit of a think about it.
On the X12, you have the X12 routesaver, or alternatively the X12-X24 routesaver, plus the family version (which many people don't know how to issue). The problem some Durham drivers have is Tyne & Wear tickets, which isn't helped by the fact that the U16 CAT ticket is set up to be issued as a 'single ticket' rather than a day ticket, and also the 'T&W Transfares' are hidden away under a special menu. It's understandable that some people will struggle to get to grips with things, but at the end of the day, it's our job to make sure that we're familiar with the products we offer.