(27 May 2016, 10:43 pm)James101 wrote Can't quite remember where but there was a discussion a few weeks back about the tone bus companies take with customers via Twitter.
To add to that, check out this corker I spotted from First recently:
There's another one along the lines of a customer asking why they've pulled Sunday journeys on their route. First's reply was 'to run a bus all the way out there for 3 passengers isn't viable'.
Harsh, but true!
Sent from my iPhone using Tapatalk
![[Image: 0256c21a6ad8af47d0a8f92761ff193d.jpg]](http://uploads.tapatalk-cdn.com/20160527/0256c21a6ad8af47d0a8f92761ff193d.jpg)
That annoys the hell out of me. Customers complaining expecting the company to know exactly which bus that they are waiting for but then the response will never usually satisfy them anyway.