Fare increases are a difficult one but should always be communicated. I think it's been accepted as an own goal. I suppose it's easier to communicate in an area where GNE don't have a complete monopoly too.
On a side note I've found GNE Facebook responses have at times gone back to their old patronising roots. Disappointing. Don't get me started on logging a feedback form. They've made improvements but still so much to learn around customers being put first
RE: What's annoying you today? V4
Wistfully stuck in the 90s