(13 Aug 2016, 10:06 pm)LeeCalder wrote I rang up a few weeks ago regarding a spillage at the back of 6011 which had been left to become mouldy, and it stunk.
I rang the customer services, but the bloke for some reason couldn't seem to understand that the bus needed cleaning internally, and everything I said was just responded too with "yeah".
He evidently couldn't care less, and the bus still has the same sh*t at the back of it.
They still seem to lack the mentality of being a service organisation. I always feel a total hindrance or taken for granted when I call them.
As I've noted Facebook has stepped right back. I cringe at some of the responses. Doesn't put GNE in a great light at all. Would love to send my feedback on (from a professional point of view at least) but no idea where to