(14 Aug 2016, 6:28 am)LeeCalder wrote Managing Director?
Chain of command, Lee.
The Managing Director of a company employs others to manage staff in individual departments... You'll often have supervisors, managers and then senior managers to get to, before you hit director level.
In this instance; feedback could be sent to Go North East's Managing Director, but I would expect that he'd pass it on to the relevant senior manager...