(14 Aug 2016, 9:51 am)Dan wrote Chain of command, Lee.
The Managing Director of a company employs others to manage staff in individual departments... You'll often have supervisors, managers and then senior managers to get to, before you hit director level.
In this instance; feedback could be sent to Go North East's Managing Director, but I would expect that he'd pass it on to the relevant senior manager...
I have been told to direct complaints to the managing director in the past, if you do not get a decent response off the customer service team. Therefore I will continue to do so.
Oh, and by the way - it's A Level.