Ambassador wrote Anyway probably going OT, but I really scratch heads at the GNE office seeming to forget they are a service provider and yes they do need to be accountable
They are providing public transport, but this is a private company - they aren't accountable for much if they have no desire to be - which they don't if they have no competition.
It's the same with my broadband provider, it's a truely awful service which slow and unreliable. Since there is no competition and the service works (to some dire extent) they will not operate any changes since I cannot swap to other providers without swapping residence - such is true with monopolies. Morals and ethics don't count for much.
If the business was state owned, then yes, things would be different given it wouldn't just be structured around a savage money making business - it would be a public service business - actually aimed at providing a decent service no matter the turnover.