Talking of Facebook was just looking through GNEs facebook page and the customer service is shocking. Some posts ignored I've seen and this reply made me laugh!
''Hi - I am sorry you feel this way, I actually was on this bus as I get on the stop after this and it was right on time, this service is one of the most punctual services we run as I get this daily for work.'' Surely this isn't a reply you would expect from them?
RE: Go North East: Latest News & Discussion - September 2016