National Customer Service Week 2016

From 3 - 7 October, Stagecoach North East is participating in Customer Service Week 2016!

Every one of our six local depots is taking part in a range of activities for National Customer Service Week.


Throughout the week, depot staff from Newcastle, Sunderland, South Shields, Teesside and Hartlepool will all take part in a series of local activities aimed at highlighting the importance of delivering excellent customer service, day in and day out, to all of our passengers.



Breakfast Bars

Among the activities taking place will be a variety of breakfast bar giveaways on buses across the region, to help customers get up and go. Staff from all of our depots will be boarding buses throughout the week with a big bag of breakfast bars, so make yourself known if your tummy is rumbling!


Job Swaps

Job swaps will be in place from the ground up, intended to enhance the understanding of different roles within the company and help demonstrate how each area of the business plays an important role in the successful delivery of our services.

Our Operations Managers, Operations Director and Managing Director will all be taking part in ‘back to the floor’ activities, including fuelling, shunting and driving.



Customer Service Stars

Passengers across the region are also being encouraged to nominate their Customer Service Stars, with red carpet days planned at our depots in Newcastle, Sunderland and Hartlepool.

Do you have a favourite driver, inspector, receptionist or customer service advisor?

Enter it here: northeast.enquiries@stagecoachbus.com