(30 Oct 2016, 2:29 pm)Dan wrote But how can you expect issues to be logged and fixed, if you do not contact the Customer Services team? 

citaro5284 and I are not members of this forum to read up on issues you and others have found on Go North East's buses - this should be reported through the appropriate channels, in order for it to be logged in the system correctly. This is why aureolin has stated several times in the past that this forum should not be used as a place to log faults.

To repeat what I said earlier.

I understand nothing can be fixed if people don't know. However, until things are changed, I wouldn't trust them to tell me the colour vehicles used on the 21. 

My perception of GNE Customer Services is based on previous experiences.
If they're unwilling to resolve or respond to far more serious issues and complaints than dodgy wifi, with 'accuracy', then I have zero faith in them dealing with this.