(21 Dec 2016, 10:15 pm)Malarkey wrote Travel Office at the galleries done me out of 2 Days on my Network One pass the week, said they added them on but didn't and I thought nothing of it as I have never had any issues in the past, until I came to use it last saturday and found it was out of date when I got on the bus.
Your pass should have been a reduced rate if it makes you feel better.
GNEs policy is just greedy and unnecessary. The responses on Facebook have been appalling, usual rank awful customer service. I'd genuinely like to know if the MD can look at those responses and be happy and proud of his staff and the direction they work under. I've worked at many FTSE companies, way bigger than Go Ahead and seen Customer Service Directors hauled over coals and arse kicked for better service than GNE give.
Still, monopoly, they can do what they want. If only we had a regulator with some teeth on ticketing issues.