(23 Dec 2016, 10:23 pm)Ambassador wrote Great response. They may not actually do anything but they create the appearance and attitude that they care about your business.
It's a really solid corporate response vs the GNE 'whatcha gonna do, aggressive response' . I actively avoid using any Go Ahead services where possible due to their woeful service.
I disagree. That is pretty standard as far as responses go, and I'd be confident in the next customer getting a similar response. I do not like templates, and would much rather that someone phone me to discuss it.
Go North East and Arriva will give you a similar reply, changing the