(20 Feb 2017, 4:29 pm)Tom wrote Not sure if anyone knows the answer to this but anyway... Was on the 558 today and noticed the driver didn't give tickets to fare paying passengers (claiming the ticket machine was broken which it clearly wasn't as ENCTS tickets printed out fine) but my question was do Nexus get the money taken in as it is a contract or do GCT keep it. If Nexus get the money or part of the money then it seems GCT are finding away around it, but if not then fair enough.
Otherwise was quite impressed and I still can't see many faults with GCT to see what people are complaining about.
(20 Feb 2017, 5:46 pm)Dan wrote As part of all Nexus contracts, bus operators agree that, "when vehicles are operated by a driver only, fares must be collected from and a receipt issued to, passengers as they board or passes and tickets presented in lieu of cash payment (or to allow travel at a reduced rate) checked for validity."
At the end of each week, the bus operator must provide Nexus with any revenue taken on-board the bus. Nexus will be able to tell if this is the correct amount of revenue by looking at how many tickets have been issued. If a ticket is not issued, Nexus cannot provide any evidence of that passenger being on board the bus, and hence the operator would not need to provide this cash to Nexus.
I would report this to Nexus, for Gateshead Central Taxis to investigate. It will also allow for Nexus' own revenue protection team to travel on-board the buses, if they are suspicious of this activity.
Happens on a daily basis on the 37/73, so I would imagine Nexus don't see a penny from GCT.