(08 Apr 2017, 7:21 am)Dan wrote I'm slightly confused, Andreos1? I'm not condoning the use of photographs without permission, but what has it got to do with a complaint you've made?

The Marketing Department, the staff within it, and the work being done, is completely different to the Customer Services team. That's almost like me saying it's quite amazing that the van which delivers my ASDA shopping was an hour late last night, but another member of staff at ASDA in Boldon found the time to put another loaf of bread out on the shelf.

For the likes of Arriva, their Customer Services team are based in a completely different part of the country, to where the marketing team is based. How can the work being done by both departments be compared? I'm not sure what your line of work is, but I'm sure there's a good chance that anecdotes could be created for other companies, outside of this industry.

I wonder if it gives an example or is symptomatic of the culture or attitudes shown by the organisation?
Staff using copyright images without consent, drivers breaking the law when driving a vehicle carrying passengers and staff failing to respond to correspondence about said driving...

Arrogance is a word that jumps to mind.

(08 Apr 2017, 7:43 am)LeeCalder wrote Family member who is a driver at Chester.

Are they losing a route too? What sort of space is there to accomodate the PVR?