So why do GNE struggle so much? It has to be down to leadership and direction, perhaps at a lower level.
They have the branding, pretty colours, some decent drivers, modern brand vibe about them but their whole interaction on Facebook and indeed via phone is aggressive, dismissive, patronising and fails to take any ownership. I think the most annoying thing is the empathy. They try it but they are so bloody awful at it it comes across patronising.
RE: Customer Service thread
Wistfully stuck in the 90s