I don't disagree with the majority of what has been said above, but I want to specifically focus on drivers.

My own experience is that the vast majority of drivers I come across, in all three big companies up here, are both friendly and accommodating workers. They're maintaining this despite the environment they're working in, where it is quite frankly a disgrace the attitude they get from some customers. We should acknowledge the professionalism in those situations.

You of course get a few bad apples, but that is the case in any company around the world.