(12 May 2017, 11:43 am)Jamie M wrote If the company has nothing but a broken bus to send out, it will. They have to, or it causes sanctions in the long run, amongst the degrade of respect from the council.
There should be a suitable bus to send out, but needs must, right?
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Are passengers really bothered about TC fines, VOR etc.?
Or do they want a bus turning up with all of the advertised features?
If we look at it from a passenger perspective (which is often forgotten about), they're making financial sacrifices and decisions based on a service offer and promise. Not often getting the things they have paid for.