(12 May 2017, 12:26 pm)Andreos1 wrote Are passengers really bothered about TC fines, VOR etc.?
Or do they want a bus turning up with all of the advertised features?
If we look at it from a passenger perspective (which is often forgotten about), they're making financial sacrifices and decisions based on a service offer and promise. Not often getting the things they have paid for.
I pay to get from a to b. Safely.
Everything else is just a nice bonus.