(08 Jul 2017, 9:36 pm)Andreos1 wrote I've had sight of a pretty damning open letter that's been sent to Kevin Carr regarding the latest fare increases.
Will clarify if it can be put on here, before I upload it.
The sad thing is, it's probably not the only letter.
I'd never knock anyone for putting their concerns in writing, but the sad fact is that it won't make a blind bit of difference, as we both know. The majority of their buses is running with no or very little direct competition, so there is no requirement to keep costs down to the customer.
My main gripe with it is the lack of communication. Something that I wrote to them about last time, and clearly hasn't made a blind bit of difference this time. I see plenty about wedding shows, gigs and what not, but not a bloody thing giving proper information about fares online. The posters on the buses are crap too. I mean why invest in NSA technology, when you're going to be as unfriendly as possible to those with sight loss, when it comes to communicating fares changes.
At least Arriva tell you to go to a URL to see the full details. https://www.arrivabus.co.uk/north-east/L...eastfares/