(03 Dec 2017, 8:34 am)Dan wrote To gather feedback (both from staff and customers)...
Not sure why Go North East, or any other operator, would go against something which has been proven in surveys to be popular with passengers?
Is there a source for the comment about passenger numbers falling due to a lack of information - with specific references to paper timetables and via points on destination displays? I'd be interested to read more into that.
According to Transport Focus (sources linked below), Go North East scored an 88% passenger satisfaction rating with regards to exterior route/destination information in 2016 (having been 87% the previous year). The marginal increase could relate to the continued investment into white LED displays and the decrease in the number of flipdot displays. Lothian Buses by comparison have a 90% satisfaction rate in this category - notably, they've been moving away from via points too. May be a coincidence, of course?
http://data.transportfocus.org.uk/bus/op...xus?wave=6&passenger_type=&sort_by=-satisfaction
http://data.transportfocus.org.uk/bus/op...an-buses-2
Indeed, but we are in the enthusiast world where it is very easy to make statements which have absolutely no evidence to support them at all.
The NEXUS bus stops at least (don’t think the County Durham ones do) specify which area of Newcastle the bus terminates at: https://liners.nexus.org.uk/22052.pdf. If this is the case, is there any need for Eldon Square or wherever to appear on the destination itself?