(03 Dec 2017, 8:34 am)Dan wrote To gather feedback (both from staff and customers)...
Not sure why Go North East, or any other operator, would go against something which has been proven in surveys to be popular with passengers?
Is there a source for the comment about passenger numbers falling due to a lack of information - with specific references to paper timetables and via points on destination displays? I'd be interested to read more into that.
According to Transport Focus (sources linked below), Go North East scored an 88% passenger satisfaction rating with regards to exterior route/destination information in 2016 (having been 87% the previous year). The marginal increase could relate to the continued investment into white LED displays and the decrease in the number of flipdot displays. Lothian Buses by comparison have a 90% satisfaction rate in this category - notably, they've been moving away from via points too. May be a coincidence, of course?
http://data.transportfocus.org.uk/bus/op...xus?wave=6&passenger_type=&sort_by=-satisfaction
http://data.transportfocus.org.uk/bus/op...an-buses-2
Clicked "report" instead of "reply", so sorry if the mods get a report.
I personally struggled with the no via points on Lothian Buses, but there was always a TfE shop within walking distance, so I asked them for info, and gave me printed timetables and maps to assist my journeys. Obviously, there aren't any Go North East travel shops in major towns (bar Washington and MetroCentre), and then they're discontinuing the paper publicity too.
I struggle to use the Go North East app, and also find the Go North East website a fathom to work, resulting to using third party apps such as Google Maps, which I've found to convey outdated information at times...
What I'd suggest is having the ultimate destination, with the terminal point underneath, switching to via Major Destination 1, via Major Destination 2 etc etc, similar to Arriva Durham County. I also find the fancy X blinds hard to read from a distance, which isn't ideal if I need to hail a certain bus.