(08 Mar 2018, 6:00 pm)TEN 6083 wrote Couple of passengers got on the X21 today at Chester-le-Street and looked like from what they said to the driver they were assuming the bus went through Birtley as they tried to get off after the bus left The Corals. The older one, a pensioner didn’t seem to get the message and kept getting up expecting it to stop with the driver explaining more than once the next stop is The Cannon.


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Do you know what could help with that?
Might not eleminate all the confusion that passengers face, but I reckon the combination of a livery that had standardised key calling points displayed and a scrolling blind that displayed key calling points...

It might have helped. 
Pensioner sees a colourful bus displaying a 21, can't read timetable due to eyesight, sees Newcastle on the blind and due to the hotch potch of vehicle designs cant identify key calling points...
Perfectly understandable why there was a mix-up.