(17 Mar 2018, 3:01 am)Jamie M wrote Spot on, the public expect to have good public service. Naturally companies do have to go over the bare minimum, and whilst this is progress and good, I think it's pratically expected. Good public service is going beyond and over.

To the idea, the driver has to report to control that something has happened, or control has to tell the driver is something is happening. This surely must be logged somewhere, so why can't it be attached to the app? Passengers then won't be forced to be ignorant over so many of the best efforts due to a lack of circulation. They will be able to judge and make decisions accordingly.

Just today an X70 was going into town 30 minutes late, but they sent an LD with a spare to leave Newcastle on time. They didn't notify me of this, all the info I had to hand was that the bus was 30 minutes late. I was about to walk but then just in time the spare pulled up.

They have the info, they have the technology to serve the info in a consumable format. Why not put the two together?