(14 Nov 2018, 7:23 pm)ifm001 wrote This is my current comaint with GNE and is currently being investigated by other means.
I use this bus daily from Testos to Middlesbrough. I pay £30 per week for a red and turquoise buzz fare valid between the 2 locations only on this service. When the bus is diverted away from Testos, quite often without being notified I find myself being diverted through Washington and or Houghton le Spring and end up being brought direct to Heworth. Now my weeks pass is not valid at Heworth as that is in purple zone. GNE do not have any other daytime service between Heworth and Testos. How do I get back to Testos? Do I get on a bus that's not diverted back towards Boro and beg the driver to let me on. Do I beg the driver on the 26 or 27 to let me on to go to Jarrow then change o to a 9. Do I pay on the metro or the 558....what happens when I am on the final X10 back to Testos and get dumped at Heworth after 11pm.
Many questions. No answers. And no help.
As i said this complaint has now gone to higher levels but I would be interested in other views.
I think they are doing the right thing by regulating and diverting otherwise the service would remain late in traffic forever, but I think they should be obliged to add a free shuttle for people from heworth to testos if sent away. Provide some level of cover anyway.
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