(04 Aug 2019, 6:40 am)ne14ne1 wrote
Yeah the majority of people wouldn’t go to the length of submitting feedback, they’d just think to themselves that’s a bit annoying, which it would be in any situation if you hear the exact same sentence said to you every 2 minutes.
What makes it worse is that several Angels for example still say it once while the doors are open, then again seconds later when the doors are closed.
Unfortunately without feedback, how can any organisation the size of Go North East review whether what they are doing is right or wrong?
As well as the audio-visual announcements being a tool for visually-impaired customers, they are part of the product and it's important the brand is conveyed through this. The announcements are serving a completely different purpose in London, so there's less need for a more "friendly" approach.
Equally, aside from your comments on this forum, I don't think anyone (including driving staff) has recently reported repeating announcements on the Angel, via the proper channels. Without feedback, how can these things be repaired?
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