(04 Aug 2019, 6:58 am)Dan wrote Unfortunately without feedback, how can any organisation the size of Go North East review whether what they are doing is right or wrong?

As well as the audio-visual announcements being a tool for visually-impaired customers, they are part of the product and it's important the brand is conveyed through this. The announcements are serving a completely different purpose in London, so there's less need for a more "friendly" approach.

Equally, aside from your comments on this forum, I don't think anyone (including driving staff) has recently reported repeating announcements on the Angel, via the proper channels. Without feedback, how can these things be repaired?

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I’ve fed back to customer services several times to be fair.