(04 Aug 2019, 10:47 am)Andreos1 wrote

X10 broadcasting that the next stop is Testo's when leaving Dalton Park.

Not sure how many complaints there will be this weekend (or in the past or future).

Appreciate the road closure over an entire weekend isn't a normal occurrence, but there's many a time Testo's is missed out due to issues on the A19.

It still doesn't make it right that an organisation the size of GNE can't reflect, use initiative or common sense to make adaptations to the NSA.

I'm a big advocate of listening and using customer feedback, but it can't just be one way. Surely there has to be some common sense and self analysis used internally in situations like this?

Largely agree with you - and the A/V system on buses has a lot of potential, but as has been identified on this forum many times recently, a number of services allocated buses with an operational system, aren't working at the moment. If they aren't working, I'm doubtful there's the time to focus on diversions at this moment in time; however, I am aware that work is progressing to allow remote access to GNE's Service Delivery Centre to make announcements on the bus via the radio system to provide information about diversions etc.

I travelled on a number of Lothian bus services yesterday - the buses were fully equipped with an A/V system, but on one journey the route was diverted and the system did not reflect this, and on another journey the route was regulated and curtailed short, and the announcements were turned off completely. I dare say this is an industry-wide issue, not just Go North East.

My only other comment would be to ask where do you draw the line? When the X9 and X10 services are diverted via the "other" route, announcements are programmed, but what happens if Stockton High Street is ever omitted due to a road closure? Should this instance be programmed too? Even if they were, would the drivers use the correct destination code to reflect this variant to the route?

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