(04 Aug 2019, 10:59 am)Andreos1 wrote
So what are the options?
Invest in more staff and allow them to make changes, updates or fixes. These staff can be contracted on short-term/fixed term contracts if required and technology is allowed to fulfil its potential.
Keep as it is and spread staff so thinly, that customers don't benefit from the technology, which the company has invested time and money in to.
OP updated with additional comments.
Not sure how easy it would be to hire staff on a short-term basis to complete a skilled job which may not be particularly easy to pick up? Who, or what, would fund or subsidise the additional costs incurred by the operator?
As I say, where do you draw the line when it comes to diversions? At least Go North East are looking to combat this issue via radio comms from the Service Delivery Centre - not sure what any other operators are doing.
How easy would it be for the London iBus system to be rolled out across every operators' fleet in the UK? What sort of cost implication would there be?
As I say, it's an industry-wide issue, but I don't think there's an industry-wide fix.
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