(04 Aug 2019, 11:30 am)Andreos1 wrote

I agree that the issue isn't unique to GNE, but I'm sure GNE would want to lead the way and set a benchmark with regional operators, rather than tag along with them.

However, the example comparing Stockton High St and Testo's is a moot point.

The impact of a closure of Stockton High Street on a customer will be significantly smaller to that of a customer wanting to board or alight at Testo's during a road closure.

An alternative on Stockton High St will inconvenience a customer a few hundred yards and a few minutes. A closure of Testo's means (depending on the direction affected), that nearest alternative could be Heworth or Peterlee, with the obvious implications and inconveniences.

Marketing and fancy liveries are picked up by the operator. Why not this?

I know which one would benefit the customer the most.

I'd like to think that the work with the radio system and centralised Service Delivery Centre is an example of Go North East attempting to lead the way to combat this issue, no? What are other operators doing? Arriva North East's buses don't even have radio systems, never mind a centralised control room that can regulate services and assist.

It was a moot point indeed, but a fair question. I wonder how many passengers board or alight at Stockton High Street vs Testo's Roundabout?

The fact Testo's is, as you say, regularly omitted, makes me think that there can't be many passengers who use these stops (otherwise why would the company so regularly miss them out?) Depending on how you measure the impact to customers, if far more customers use Stockton High Street, it could be deemed that diversions not being announced for this stop could have a greater impact.

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