(04 Aug 2019, 11:42 am)Dan wrote I'd like to think that the work with the radio system and centralised Service Delivery Centre is an example of Go North East attempting to lead the way to combat this issue, no? What are other operators doing? Arriva North East's buses don't even have radio systems, never mind a centralised control room that can regulate services and assist.

It was a moot point indeed, but a fair question. I wonder how many passengers board or alight at Stockton High Street vs Testo's Roundabout?

The fact Testo's is, as you say, regularly omitted, makes me think that there can't be many passengers who use these stops (otherwise why would the company so regularly miss them out?) Depending on how you measure the impact to customers, if far more customers use Stockton High Street, it could be deemed that diversions not being announced for this stop could have a greater impact.

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I used to be regular user of X9/X10 at Testos. Daily Monday to Friday.   I always got the 0558 X9 to Middlesbrough and when diverted and omitted Testo, how on earth do you guys at GNE think someone can get to Heworth for that time of the morning without incurring taxi costs etc. I lost count of the number of times I contacted GNE and we discussed alternative diversions will still observed Boldon near to Testos all to no avail. GNE were not willing to listen to suggestions and when I contacted Martijn he referred me back to customer services.

Those if you on here who don't use Testos roundabout. Try it for a month and see how much patience you have at the end.

Hence I learned to drive. Passed my test, and avoid Testos like the plague. But not all of us have this luxury now. There are still a lot of customers having to put up with this.

Mind you if we lived elsewhere there would be shuttle buses provided as in most other diversions but no we aren't entitled to them either.