(04 Aug 2019, 11:42 am)Dan wrote I'd like to think that the work with the radio system and centralised Service Delivery Centre is an example of Go North East attempting to lead the way to combat this issue, no? What are other operators doing? Arriva North East's buses don't even have radio systems, never mind a centralised control room that can regulate services and assist.
It was a moot point indeed, but a fair question. I wonder how many passengers board or alight at Stockton High Street vs Testo's Roundabout?
The fact Testo's is, as you say, regularly omitted, makes me think that there can't be many passengers who use these stops (otherwise why would the company so regularly miss them out?) Depending on how you measure the impact to customers, if far more customers use Stockton High Street, it could be deemed that diversions not being announced for this stop could have a greater impact.
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It's all fine and well having radio control contact a driver, but if that information isn't shared with the passengers - it becomes an exercise in pointlessness.
One person inconvenienced because Testo's isn't served and they can no longer get to work or home from work; or 21 dropped off round the corner, just off Stockton High Street. Hmm...