(16 Sep 2019, 6:21 pm)Rob44 wrote When I used the arriva appt regularly where I used to live i never ever had any issues with it. In fact it was so accurate I could sometime get an extra pint in the club , neck it and still catch the bus. Now this GNE one, where do i start............. the one that comes to mind is clicking on the bus stop i'm heading to and it says bus in 10 minutes, tracked. Get there and it says arrive in 7 minutes............. as it pulls away from the bus stop! I did tweet GNE to ask if the bus stops were accurate ( the bus left 3 minutes early by my watch too) and they couldn't give me a straight answer . Plus the bus i missed wasn't tracking visually on the appt but then appeared near Salisbury at the team valley about 10 minutes later!

I've been reporting issues with the GNE app since it first launched, and I keep getting the generic responses of 'I'll pass it on to the developers' or more recently 'It'll be fixed in the next update', but after several updates, the issues persist.

I once had to catch the southbound X21 from Fram, and the GNE app said I still had 9 minutes for the bus, so I walked to the stop and the informations screen said the same as the app. I waited 15 minutes and no bus turned up, so I checked the app again and it was apparently departing Durham in less than a minute, but still said 5 minutes in Fram!

That wouldn't have been such an issue if the southbound X21s actually showed up on the tracker, but since the changes in May, they haven't.