After yet another regular Waggonway breakdown I stuck my concerns into GNE about the reliability of the service whilst DAF's remain in service.
Received a very nice reply, usual customer service schtick but added on
'We are monitoring this service as we have incurred an above average number of correspondence from passengers using this service. There are plans to update the vehicles on this service but I cannot confirm vehicle type or dates for this change. We do realise there is an issue and we are working hard to resolve this'
Added was a voucher for £2 off a Buzzfare...jeez, all out generosity
[Split] Go North East - March 2013 Posts