Marsha Giles Its ok to say sorry but can you guarantee a better service as one bus an hour to a rural area is bad enough but then for it to not even turn up is appalling ???
Like · Reply · 2 · 19 hours ago via mobile
Go North East Yes, I can assure you that there are action plans in place to improve the reliability of the service.
Like · 19 hours ago
These comments were made after a vehicle broke down, and a woman had to wait approximately 45 minutes for the replacement vehicle to turn up - the Facebook post can be found here.