(15 Nov 2019, 9:00 pm)Jimmi wrote Can't say I blame them really, lately I'm so sick of hearing the phrase "the [insert time] Northern/TransPennine Express service to [wherever] has been cancelled, this is due to a shortage of train crew" almost every time I get a train lately, the urge not to complain to them about it is becoming more and more difficult to resist.

I wonder if the regulation that's left on the rails, means they can't bull$hit3 passengers with pithy excuses?

Tocs: 'Missed your last connecting train - here's a complementary taxi to counter the inconvenience'.

'Delayed over 30mins or more? You can apply for delay repay'.

Bus ops: 'soz N that, operational issues mean you're gonna have to pay for a taxi home or arrange a lift, cos we have cancelled the last bus'.

'Due to operational issues, you're going to have to hang around for half an hour and wait for the next one as we've span it round at Gateshead'

As frustrating as it may be, I appreciate the apparent transparency offered by the tocs in situations like this. Rather than patter which could mean anything and everything and doesn't help the passenger at all.