(30 Dec 2019, 6:32 pm)cbma06 wrote Durham to Darlington is Arriva Territory, already carved up years ago
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So is Durham to West Auckland. And the issue is it still will be even after the X21 extends there.
The only people who will be using the X21 over the 6 are the people who are coming from the north, where GNE already serve.
The others more than likely connect to a different Arriva service in Durham, so it would make no sense for them to switch to the X21 instead.
Until GNE start offering more services in Durham (ie, relaunching services they sold to Arriva), the X21 extension to West Auckland is likely to be a failure, or at least not as successful as they hope
This is the issue with each operator having their own territory, there is no competition