(26 Dec 2013, 6:20 pm)citaro5284 wrote My point was that it was said it was embarrassing Customer Services was not open today, but I have not seen anywhere that it is embarrassing that Arriva CS is not open on a weekend (what is the difference between today and last Saturday?).
It seems some people love to have a pop at GNE whenever they can, we should start a thread GNE bashing then at least it would all be in the same place on the forum.
It was posted in the GNE forum. If the same comment was made in the Arriva or Stagecoach forum, I'd have replied with the same. If someone hadn't posted on here, I wouldn't have noticed nobody was working the page today. It's no good pulling the old "everyone is picking on me" line out the hat for GNE. Most companies (including, I imagine, GNE) work on the negative criticism and use it to improve.
(26 Dec 2013, 8:19 pm)busman101 wrote I agree - it's getting a bit pathetic all the moaning and having buses out (and more of them) on Boxing Day is serving the customer and that's a lot more than some operators did today. All the information that people needed was shown in the links provided in messages today and they do work from mobile's too, however, some people don't seem to be able to read the information that's there for them.
It always comes down to the moaners eh. Those damned customers always wanting more....
Customer service is becoming a 24/7 operation no matter how much people would like to believe otherwise. Long gone are the days of 9-5 being acceptable. I do personally think that GNE are pushing furthest forward in shifting their operation to meet that demand, as they tend to do with most things, but it needs to be said that not manning the page today has been an bit of an oversight to put it lightly. How can you possibly argue otherwise when the Facebook page has been busier than I've seen it in a long time?