(27 Dec 2013, 12:54 am)Adam Malarkey wrote I can't from a Customers Standpoint how we can Complain about having zero Customer Service Today, After all whoever works on the Facebook/Twitter Pages and those who take the Phone Calls do that on Daily Basis all Year round, Hell GNE have went on to extend there Opening Hours for Customer Services in the past Few Months, Be greatful you even got a Bus Service at all Today unlike the Majority of Arriva Passengers who had No Service at all.
I think with the Hard Work GNE Customer Services put in on a Daily Basis, despite all the Agro they get at times, the least they Deserve is a Few Days off to Spend time with there Families and Enjoy the Festive Season like the rest of us.
If you want talk about Poor Customer Service then you should of went Clothes Shopping on Boxing Day, It was a Bloody Nightmare, not Single shop I went into Today to Buy Clothes had there Changing Rooms Open, there Excuse was "The Changing Rooms are Closed due to the Sales being on Today", What help is that to a Customer who needs to try the Clothes on first to make they have the Correct size before Purchasing.
I ended up Buying a Pair of Jeans out of Next at MetroCentre and having to go to the Toilets next Debenhams to check they fitted, due to the Changing Rooms being Closed, Luckily for me they did, Rather than Purchasing them and going Home and trying them on to find they didn't fit at all. And having to make Another trip to get them Exchanged.
I didn't have a bus service that came in 1 1/2 miles of me and unless I drove or walked, I couldn't get to the shops.
The day was originally going to involve a group of us heading to the match - several of us didn't bother when we realised how awkward it would be getting there and back (I wasn't the only one to not have a bus service).
Touching on your Debenhams point, do they not have a service offer on each day of the year?
Do their staff not deserve time off?