(21 Apr 2020, 10:10 am)JP6004 wrote Think there was only a handful of journeys a day where people went to hospital from shields to Sunderland section. Sure there was something said in the media at the time. But I think with the new ticketing system, travel patterns etc will provide huge insight which will allow service changes to meet the needs of the majority of people. I think this is why the changes that have been introduced haven't been on such a large scale and tend to be more timetable amendments

I agree that the new machines will provide all sorts of data, a lot more accurate than the machines of yore. Even if a sample of data is used, its bound to be a lot more accurate than previous.

Quite how they determined there was just a handful of people using that stretch and felt that that data was accurate enough to make the changes they did, is anyones guess. Particularly with the knock-on effect it had on services like the 35.