(21 Jul 2020, 9:25 am)ifm001 wrote If Nexus are not interested and everyone gets referred to Nexus in regards to contract complaints. Could the Bus Appeals Body not be of use in this case. Do they still exist. I know they were fantastic in dealing with a complaint for me many years ago.
I think Nexus should take a more serious role in dealing with things like this, and not just with regards to GCT but other contractors. Yes the big 3 are known to have drivers do the same thing, but the fact that the drivers are being tracked and can be dealt with if they miss bus stops, or run early helps the majority of them stay in line and not do what they like. If there were financial penalties for the contractors it might produce a better service for everyone, even if it's still little vans run by GCT on the 23.