(27 Aug 2020, 10:27 am)Andreos1 wrote Used this for the first time recently. 
Ordered it from Saltburn Station to Guisborough.
It was chucking down, so rushed to the canopy outside the station and saw a bus parked at the main bus stops.
Rushed over, approached bus and found out that it wasn't ours. Driver was freindly enough, pointed out he only had one booking and that was to go to Skelton. 
Reminded us of the reg details appearing on the app and waited for his passenger. Seconds later, our vehicle appeared (it was one of the new 69 plates) and we boarded. As MrsC had already paid by PayPal, there wasn't much else for us to do. The driver confirmed we paid and we made our way to our seats.
Got to Guisborough just a few minutes later and off we went. 
There was already one vehicle in Guisborough dropping someone off and another pulled in, dropping someone else off.

Didn't use the USB ports and thought the seats were reasonably comfortable (not luxurious at all) for the trip.

The trip cost £4.50 - which is cheaper than a taxi.
I can't help feeling that even in these times of social distancing, that the service could be used in a more cost effective manner. 
Sticking us on the bus which went to Skelton and having it continue down the road would have added 5mins to the journey.
The buses arriving either side of us in to Guisborough, can't have come that far bearing in mind the size of the zone. Could loads have been consolidated from these 4 vehicles on to fewer?

Strange one that. You'd think their system would have combined those two journeys into one, as you suggest. 

I actually wonder how profitable the service is, if they're looking to expand it further. I noticed that Houchen was quoted in the press stating an average of around 1,070 a week, but that doesn't sound very healthy in the grand scheme of things. I was trying to work out some numbers on it. 

I've no idea how many of the 11 vehicles are on the road at once, but assuming:
- an estimated 9 vehicles on the road at one time 
- an estimated average of £12 an hour to run
- an estimated average that each vehicle is out for 10 hours a day

...would cost £1,080 a day or £6,480 a week to run. 

If your average fare of those 1,070 passengers a week was £3, you'd still only gross £3,210 a week. In reality its going to be a lot less than that, depending on what rebate they receive for concessions. I'd suggest its nowhere near £3 though.