(07 Sep 2020, 2:28 pm)Dan wrote I don't think anyone is in place at Heworth or The Galleries - most services travel through these bus stations, rather than terminate here. They're definitely in place at Park Lane, Gateshead, Eldon Square and Consett (possibly/probably more, too).
One of the reasons these cleaners are in place are to re-assure passengers, exactly as you state.
I was in Consett Bus Station on 27 August and took 6118 out of service (at approx 1:30pm) with a new bus entering service, and a driver jumped on-board and cleaned the touch-points on the bus... So I have seen it with my own eyes too!
So not at Heworth or the Galleries and presumably not at Concord or Houghton (for the reasons you mentioned above). When do the Mercs on the 4 get their cleaning?
Thinking about the sheer number of vehicles in and out of Eldon Square or Park Lane per hour, the investment in resource to clean these vehicles must be enormous. There must be loads of them scurrying about cleaning. Yet, there's people on here yet to see the work in progress, myself included. Despite that visual reassurance and example you mention.