(15 Sep 2020, 12:01 pm)big mac wrote The exact same thing happens in Low Fell towards Newcastle. People let the 25 go past and get on a 21, even though the 25 does the exact same route and serves all the same stops. Is it just lack of awareness that the route goes where they want it to just because it doesn't have a "brand"?
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Probably it doesn't particularly help the numbers of some routes either.
2, 39, 60, 61 - Ryhope
20, 35, 55, X1 - Houghton / Hetton
21, 25, 28B - Low Fell
People might be more aware if they had some link between each other and advertised together but for someone who's never used a bus it's no wonder they're confused with the 21, 25, 28B etc especially when you bring the brands in at the same time and change them every other week. It's only really a GNE issue aswell as Stagecoach and Arriva in general have logical numbers blocked together (at least North of the Tyne).