(09 May 2021, 1:31 pm)Micheal Aaron wrote Can you blame them. I hate it when people blame LNER as they all think its there fault. Same problem with the metro. If a metro breaks down or fails. Its not the guy/girl who runs the twitter account. Give them a break. These things happen

Yes you can. It's the job of the communications department to inform (and reassure) passengers. 

Of course you can't blame them for the cracks being found, but you can hold them accountable for poor communication. They have continued with "Class 800 Hitachi", while numerous comments have been along the lines of "my service is ran with Azumas, so I'll be fine?".