Dear Daniel Graham,
A few months ago we wrote to you, inviting you to take part in Go North East’s first Passenger Panel Survey. We were delighted by the level of interest and would like to thank everyone who took the time to tell us about tickets purchased and reasons for doing so. The survey flagged a number of areas for development, which Go North East is currently considering.
We’d now like to invite you to take part in the second survey, which is about the ‘on-board experience’. We’d like to know what on-board features are important to you and to understand what areas you think Go North East should be investing in. By taking part, you will influence decisions about the bus fleet.
The survey is short – it will only take 5 minutes to complete – and, to thank you for your time, you will be entered into a prize draw to win Amazon vouchers worth £50 on completion of the survey.
To take part in the survey, please click here
Participation is, of course, voluntary and it is also possible to opt out of the Passenger Panel at any time, using the link at the bottom of this email.
All information you provide when completing Passenger Panel Surveys will be confidential and Go North East will not know that you are a Panel member. This is because we work to the Market Research Society Code of Conduct, an industry framework which ensures that your responses are kept confidential and that your anonymity is protected.
Best wishes,
Bluegrass Research on behalf of Go North East
Bluegrass Research Limited
Some interesting questions in this one in regards to the effectiveness of branding and new features such as Wi-Fi, Next Stop Announcements etc.
Will be interesting to see what action, if anything, will be taken as a result of the ticketing/pricing survey.